# Shop With Confidence
7 days Return and Exchange Policy
Your order matters to us.
We want you to feel confident when you shop with Wisedome. We have already had many happy customers receive their products, and we’re grateful for the trust they place in us.
Every order is packed with care before it leaves us. But sometimes, despite careful packing, a package can be damaged during transit.
### What if my order arrives damaged?
Don’t worry. We’re here to help.
If your product arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery
For products damaged during shipping, we require a clear unboxing video showing the package being opened. This helps us document the condition of the package and raise a claim with the courier.
Please also send clear photos of the product, packaging, and shipping label.
Once we receive the required details, our team will review the issue and help arrange the appropriate resolution.
### Why do we ask for an unboxing video?
It isn’t to make things difficult for you.
It helps us show the courier exactly how the package arrived and gives us the evidence needed to raise a damage claim on your behalf.
Your unboxing video protects you, and it helps us protect your order.
### Our promise to you
We don’t want you to simply place an order with Wisedome.
We want you to feel confident about placing it.
Our growing community of customers is what keeps us going, and we’re committed to making your experience with Wisedome a good one.
Have a question or an issue with your order? Talk to us. We’re happy to help.
Please note: Damage during transit must be reported within 48 hours of delivery with the required photos/video so that we can take the necessary steps with the courier. Replacement eligibility is subject to verification of the issue.
Not happy with your product? 7-day returns
Maybe you ordered it as a gift, or it simply wasn’t what you imagined. If you’re not satisfied, you can request a return within 7 days of delivery.
To keep returns fair for everyone, please follow these steps:
Contact us first. Raise your return request within 7 days of delivery. Please don’t ship anything back until our team has approved the request.
Send clear photos or a short video before packing. Show the product from every side, including top and bottom, so we can see it is undamaged and in the same condition it was delivered in.
Pack it properly. Use the original packaging and secure it well so the product isn’t damaged on the way back to us.
Return it in original condition. The product must be unused, undamaged and complete, with all its original contents.
Please note:
Once the product reaches us, we’ll inspect it and compare it with your pre-shipping photos. If it arrives damaged, used, or in a different condition from what you showed us, we may reject the return and send the product back to you.
The 7-day return is for change-of-mind returns. Products that arrive damaged, defective or incorrect are covered by the 48-hour reporting policy above, with an unboxing video.
Damage that appears only after the 48-hour window, or during a return shipment you packed yourself, is not eligible for a damage claim.